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Privacy Policy

(Updated January 2018)

MemorialPics LLC is your trusted provider of custom pictures for headstones serving families and organizations throughout the United States, Canada, and more. MemorialPics is dedicated to maintaining and protecting your privacy. This includes the privacy of both your information and your photos.


What does this Policy cover?


This Privacy Policy explains how we collect and use information you provide us when you do business with us or interact with us through any of our websites and the choices you can make about the collection and use of your information. This policy also addresses how we maintain and protect the privacy of the photos you submit to MemorialPics to be made into custom memorial products.

What information do you collect from and about me?


Information You Provide to Us.


We collect personal information that identifies you as an individual and other information from you when you interact with us, such as when you upload your photos to MemorialPics; when you place an order for products; when you contact our customer service representatives; or when you respond to a survey or enter a contest or sweepstakes that we administer. This information may include some or all of the following:

  • your name

  • your physical address

  • your email address

  • your telephone number(s)

  • your photos and other content that you send to MemorialPics and/or upload to MemorialPics sites

Information from Social Networking and Third Party Services.


MemorialPics sites may allow you to interact with or through social networking services such as Facebook, Twitter, and Instagram. Examples include enabling you to "like" or "share" content. If you choose to "like" or share content, information about you may be publicly displayed on the social network. You should review the privacy policy of that third party social network and check your privacy settings through that social network. If you post information on a social networking or other third party service that references MemorialPics and its products or services, we may publish your post on a MemorialPics site.

Other information about you.

In addition to the personal information we collect as described above, MemorialPics sites use cookies and similar technologies that collect certain non-personal technical information from your computer or mobile device over time and across different websites, such as what type of browser you are using, the website from which you enter MemorialPics sites, and the pages and content you view and / or select as you navigate our site. This technology, including cookies placed by our third-party service providers, helps us customize your current and future visits to the site (for example, by storing the contents of your shopping cart until you are ready to check out), and it allows us to compile statistics about our visitors and their use of our site. We and our service providers use these statistics in connection with MemorialPics marketing programs and to improve our website design and content. Our third party service providers may also use such technology to provide you with MemorialPics advertisements on other websites and online services, and may combine this technical information with other information they gather about your visits to other websites and online services to show you advertisements that are more likely to be of interest to you ("Interest-Based Advertising"). 

If you do not want the site to collect information through the use of cookies, you can set your web browser to reject cookies from the site or to alert you before a cookie is placed on your computer. Each browser is different, so you should check your browser's "Help" menu to learn how to change your cookie preferences. Please note that cookie-based opt-outs only apply to the specific computer and browser on which the opt-out cookie is applied. If you accept a cookie, you can delete it at any time through your web browser. However, if you choose not to accept cookies, you may not be able to take full advantage of some of this website's features.

How does MemorialPics use the personal information it collects about me?


We responsibly limit the use and disclosure of your personal information. We may use your personal information for the following purposes:

  • to provide the products or services or benefits you request, or information about them,

  • to develop and improve our products and services,

  • to improve the content of our site and the services we provide, and their usefulness to you,

  • to deliver MemorialPics marketing communications and promotional materials that may be of interest to you, and

  • to protect the security or integrity of our databases or website, to take precautions against liability, and to detect and remediate violations of our Terms & Condition or other misuse of MemorialPics sites.

Your content remains your property. MemorialPics will only use your content to fulfill your orders and otherwise as directed by you.

MemorialPics does not sell, trade or share your personal information with unaffiliated third parties for their marketing purposes. We may share your personal information with third parties who provide support services to us such as helping us fulfill customer orders, process credit card orders and the like. If so, these parties are authorized to use the personal information solely in conjunction with the specific service they provide to or on behalf of MemorialPics. In such cases, the third parties' use of your information will be governed by a separate privacy policy, not this policy.

We may also be required to share or transfer your personal information or Your Content in other, limited circumstances, for example, to respond to judicial process, to comply with state, federal or local laws, to protect the security or integrity of our databases or website, to take precautions against liability, in the event of a corporate reorganization or, to the extent required by law, to provide information to law enforcement agencies.

How does MemorialPics protect the privacy of my photos?

We are committed to keeping your content private and secure. We will never make your photos publicly accessible, except as directed by you or as otherwise noted in this policy. Please be aware that, in order to provide quality products, the MemorialPics employees and agents who work to fulfill your orders or provide you with customer support may see your photos in the course of performing their jobs.

All of your photos are stored for up to 30 days after shipment, at which point we may delete them from our systems.

What choices do I have about your use of my personal information?

The goal of our marketing and promotional efforts is to inform you about our products and services, including special promotions, that may be of interest to you. We may use your contact information to inform you of offers. However, if you are contacted and do not wish to receive further marketing communications, use the means by which you were contacted to let us know. If contacted by postal mail, return the mail to the sender. If contacted by e-mail, reply to the e-mail sender or use the unsubscribe mechanism within the email.

We will act promptly to honor your request and remove your name from the sender's marketing list. However, even if we remove your name from use in marketing programs, you may still receive communications from the sender for non-marketing purposes, for example in connection with a pending order or customer service issue.


Other Information about this Policy



MemorialPics sites are intended for use by general audiences. We do not knowingly collect personal information from children under the age of 13. If a child has provided personal information through MemorialPics sites, we ask that a parent or guardian contact the MemorialPics site in writing at 12790 FM 1560 N #832, Helotes, TX 78023, Attention: Privacy Office or by email to and we will respond accordingly.

No control of third party sites

Please be aware that websites that link to MemorialPics sites, or which MemorialPics sites link to, may collect personal information about you. You should consult the other sites' privacy policies as we have no control over information that is submitted to, or collected by, these third parties.

Policy Updates


By using MemorialPics sites, you consent to our use of your information as described in this policy. As we implement new technology and introduce new services, or in response to changes in applicable laws or regulations, we will update this policy, so we encourage you to review it often. We reserve the right to change this policy at any time without advance notice. We will identify an updated version of this policy with a revised effective date. Changes to our policy will become effective when posted. If these changes materially affect how we use personal information collected from you prior to the date of the revised policy, then we will obtain your consent to the revised policy before applying it to that personal information.

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